1. First Step When the Truck Arrives: Inspect Before Removing the Crate
Do not remove the crate immediately.
Inspect the crate for:
a) deep dents,
b) cracks,
c) broken wood,
d) missing legs,
e) punctures,
f) signs of impact or deformation.
If damage is found:
a) take photos while the crate is still inside the truck,
b) ask the driver to make a written note in the bill of lading.
2. Removing the Crate or Opening It Inside the Truck
Depending on the crate size and available space:
a) remove the crate from the truck, or
b) open it inside the truck.
Choose the safer option based on site conditions.
3. How to Open the Crate (Critical Sequence)
Open the crate only in the correct order:
Open the top lid.
Open the long side without fabric straps.
Optionally remove one short side.
Incorrect opening may cause the doors to fall out.
4. Remove Small Parts First
Before touching the doors, remove all:
small boxes,
hardware packages,
accessory components.
5. Removing the Doors from the Crate
Before removing any doors, disconnect or cut the fabric strap holding the doors in place.
Then inspect each door’s cardboard packaging for:
a) dents,
b) tears,
c) crushed corners,
d) punctures.
Doors are heavy and must be carried by two people, or four people for larger models. Never move a door alone.
6. Proper Storage of the Doors
Store doors only vertically, following the This Side Up marking.
The bottom of each door has reinforced protective packaging — do not flip the door.
If packaging damage is found, take a photo next to the crate.
7. Factory Quality Control & Video Documentation
Every door undergoes inspection during individual packaging and inspection during crate packaging. The entire packaging process is recorded on video.
This proves the doors were packaged in perfect condition, the packaging was undamaged at departure, any later damage occurred during unloading or handling, transportation or Insensation cannot be blamed.
8. Door Identification (Handwritten Numbers)
Each door has a handwritten number on its cardboard packaging. This number corresponds to the production order and indicates which room the door belongs to. Identification does not require opening the packaging.
9. Damage Inspection & Documentation
If any damage is found after opening the packaging, take at least two photos of the damage itself and the identification sticker on the bottom edge of the door.
Additional photos may be requested.
These photos allow Insensation to determine which door was affected, where and how the damage occurred and how to proceed with replacement or support.
10. Check All Parts, Components & Hardware
Verify that all items match your order:
a) door leaves,
b) frames,
c) hardware,
d) accessories,
e) small components.
If anything is missing or damaged, notify Insensation by email within 10 days of receiving the shipment.
11. Separate Shipment of Levers & Pulls
All levers, pulls, and operating rods (except certain flush models) are shipped separately from a different factory. They are not inside the main crate and arrive as a separate shipment that may have different delivery timing.
12. Storage Conditions
Store doors only in a climate‑controlled environment with stable temperature and humidity.
13. Installation Instructions (QR‑Codes)
Installation instructions are available via:
a) QR‑code on each crate,
b) QR‑code on each door packaging,
c) the Insensation website,
d) email request.